- Use the CLOTHING, BAGS, KIDS and ACCESSORIES, etc… links. - Once you have found an item, choose your size and click on the 'ADD TO CART' button on the product page.
- Review the items in your shopping bag by clicking the 'SHOPPING CART' link at the top of the page. - Click on 'PROCEED TO CHECKOUT' to complete your order.
You can shop at your-mood.com without creating an account.
However, sign up with us and you'll be able to enjoy the following benefits:
- Track your orders and review past purchases
- Request a return or exchange directly from your account
- Add items and products you love to your Wish List
- Preview our new collections and register your interest for your favorite pieces
- Save your address so you can shop even quicker next time
We accept Visa, MasterCard, American Express,. All payments are processed through a secure checkout system provided Stripe (Secure Payment Gateaway). First-time orders must also be sent to the cardholder's billing address or work address. This process is not only for your security but so we can verify your details independently. To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly.
Your refund will either be issued to the original credit card used to place the order, or as your-mood.com store credit. Shipping costs are not refunded for items, unless your items are faulty. All customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly. Please note that it can take up to 10 business days for the refund to appear in your account.
All your purchases are insured against theft and accidental damage whilst in transit from your-mood.com to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered. To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery. We can deliver to certain destinations without collecting a signature. If this option applies to your delivery address, you can update your preference on the shipping page before proceeding to purchase. If you choose to waive the signature, you accept our terms and conditions and take responsibility for any loss or damage that may occur.
Once your order has been dispatched, you will receive an email containing your number to track your package. If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.
Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details. However, we are unable to combine orders or add pieces to an existing order once it has been placed. If you need to make any amendments, please email us on firstname.lastname@example.org for assistance.